We believe in community, at home and across the globe. We are grateful for your time and are happy to provide our customers with exceptional service, no matter the issue. Below you will find information about customer service questions that arise from time to time.
Orders will be processed on the next business day. Orders placed on Friday, Saturday or Sunday will begin processing on the following business day (usually Monday, unless there is a Holiday closure)
Please allow up to 3 business days to process your order. This does not include shipping time. You will receive a confirmation email once your order is confirmed.
If you need assistance while placing you order, please call our Web Order Department at 805-220-6509 or email firstname.lastname@example.org
You can check the status of your order here or by logging into your account.
CHANGES OR CANCELLATIONS
If you wish to cancel or change an order that has not yet shipped, please call 805-220-6509 or email email@example.com. We will attempt to accommodate your request. Once an order reaches fulfillment and is processed for shipping we cannot cancel or make changes. In this case, please read our return policy.
Custom Collection Jewelry orders cannot be cancelled or changed after the order is submitted.
CHAIN LENGTH GUIDE
Waxing Poetic accepts the following methods of payment: Visa, MasterCard, American Express, and Discover, and Paypal.
FREE GIFT BOX WITH EVERY ORDER
Each order placed at WaxingPoetic.com includes one free gift box and velvet pouch for keeping your new purchase tarnish free. Please note that the size and shape of the gift box may vary for each order. Additional gift boxes are available for purchase here.
SHIPPING AND DELIVERY
For a full overview of our shipping pricing and policies, please go here.
Waxing Poetic offers shipping via the United States Postal Service for orders placed at waxingpoetic.com. To participate, simply add merchandise to your shopping cart and select desired method at checkout. Once your order has shipped, tracking information will be sent with your shipping confirmation. USPS Shipping may take up to 14 days in transit, so we do recommend an expedited UPS shipping option if your order is needed quicker. Waxing Poetic is not responsible for delayed or lost shipments.
Waxing Poetic offers shipments via UPS Ground, 3 Day Select, 2 Day Select, and Next Day Air. Shipping charges start at $13.00 for UPS shipments. UPS Ground may take up to 3-10 business days so please consider selecting an expedited service if you need your order sooner. Waxing Poetic is not responsible for delayed or lost shipments.
International shipping rates vary by location. Duties and taxes for shipments outside of the United States are the responsibility of the customer and will vary depending on delivery location and merchandise value. These fees are to be paid by the customer. During checkout, you may be presented with the option to either PREPAY duties and taxes or PAY duties and taxes upon delivery. If you select to prepay duties and taxes, the order total presented at checkout is the amount you’ll be charged and there will be no additional costs due upon delivery. If you select to pay duties, taxes, and fees at delivery, payment of these fees is made by customer to the shipping carrier when the order is delivered. If the total charge is not paid at delivery, the merchandise will be returned to Waxing Poetic and the customer will not be refunded the original shipping charges.
If for any reason you are not completely satisfied with your Waxing Poetic purchase, you may return it for a complete refund (less shipping costs) within 30 days of receipt. Items must be returned in their original condition and packaging with a Return Authorization Number. A credit will be issued for items returned after 30 days (cost of goods less shipping), which can be applied toward a future purchase.
For instructions and information regarding our Return Policies, please go here.
Orders shipped to addresses outside of the United States are Final Sale and not eligible for return or refund.